We had a drainpipe pump issue with our washing equipment. I called Tech-Tonics home appliance fixing and also they sent Antonio. Tony changed the pump and also offered us some pointers on exactly how to eliminate the mold and mildew scent that is a problem with front loaders. Yes the repair was done expertly and with manufacturing facility components, not 2nd grade parts. Tony gets 5 Stars from us for his professionalism and reliability, and efficiency.